The Challenge: Understanding Email Claims

A leading provider of bicycle insurance solutions faced a significant challenge in efficiently processing a high volume of bike damage claims submitted via email. The manual handling of these claims was time-consuming, prone to errors, and required substantial human resources to extract relevant data and images from unstructured emails. The company needed an automated solution that could seamlessly integrate with their existing office email system, accurately process images of damaged bikes, and improve over time through retraining—all while ensuring data hosting within Germany to comply with local regulations.

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The Solution: AskUI’s Vision Agents for Intelligent Automation

After exploring various options, the clientchose AskUI’s Vision Agents to revolutionize their claims processing system. The key components of the solution included:

• Vision Agents for Automation: Utilizing AskUI’s Vision Agents and their intuitive API, the company automated the extraction of data and images from incoming emails, effectively handling unstructured information with high accuracy.

• Integration with Office Email System: The solution was seamlessly integrated into Bike Insurance’s existing office email infrastructure, enabling emails to serve as a direct data source without disrupting current workflows.

• Retraining Loop for Enhanced Accuracy: A continuous retraining loop was implemented to refine the system’s accuracy over time, adapting to new email formats and variations in image quality, thereby reducing errors and increasing reliability.

• Data Hosting in Germany: All data processing and storage were hosted within Germany, ensuring compliance with local data protection laws and providing peace of mind regarding data security.

Impact: Increased Efficiency and Customer Satisfaction

• Automated 93% of Email Claims: The company achieved a significant reduction in manual processing, automating the handling of 93% of claims received via email.

• Improved Operational Efficiency: Staff were freed from repetitive tasks, allowing them to focus on more complex issues and customer service improvements.

• Enhanced Accuracy and Reliability: The retraining loop led to continuous improvements in data extraction and processing accuracy.

• Elevated Customer Experience: Faster claim processing times resulted in higher customer satisfaction and strengthened customer trust.

Testimonial

“AskUI’s Vision Agents have transformed our claims processing workflow. Automating the extraction of data and images from emails has not only increased our efficiency but also enhanced the accuracy of our operations. Hosting everything in Germany was crucial for us, and AskUI delivered perfectly.”

— Operations Manager

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